Support

How can we help?

For account access, verification, deposits, withdrawals, or order questions, contact the Mugano support team.

[email protected]

We aim to respond within 1 business day.

Compliance enquiries

For compliance, AML/KYC or regulatory matters, and data protection requests, contact [email protected].

For faster help, include

→The email address on your Mugano account
→Your order ID, if you have one
→The asset involved, for example BTC, USDC, USDT or SOL
→A short description of the issue

Account & Verification

Help with login, identity verification, and account details.

Deposits & Orders

Questions about bank transfers, order status, pricing, and settlement.

Security & Suspicious Activity

Report login issues, suspicious messages, or anything that looks unusual.

Security notice

Mugano will never ask for your password, recovery phrase, wallet seed, private key, or 2FA code. Do not send sensitive documents or private keys by email unless specifically requested through a secure verification flow.